Privacy policy

 

Never & Noor respects the importance of protecting the privacy of those customers who use our website.

Our Privacy and Data Protection Policy is designed to let you know what happens to the information that we collect from you.
By using the Never and Noor website we consider that you have accepted what is laid down in our Privacy and Data Protection Policy.

When you register to use our site we ask for your name, company name, address, telephone number and e-mail address.
Your details will not be sold or traded to third parties for marketing purposes.

We operate in accordance with the General Data Protection Regulation May 25th 2018, and any amendments thereto.

By disclosing your personal information you consent to the storage and processing of your personal information by Neve and Noor.
From time-to-time we would like to contact you, via email with updates on our products, special promotions or any other company news.

Should you not want to receive these e-mails, please use the unsubscribe feature provided at the bottom of each e-mail.
Never and Noor use cookies to identify you as a returning client once you have registered with us.

Should you, at anytime, wish to remove your personal data from this web-site, please contact accounts@neveandnoor.com

The data that we keep is your name, your billing/delivery address, orders and receipts, delivery tracking details, e-mail and telephone number. And for your security we will also keep an encrypted reducer of your login password.

Neve & Noor sometimes share your personal data with trusted third parties, such as delivery couriers or for fraud management. We provide only the information they need to perform their specific services. If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.Your personal data is used to process any orders that you make by using our website.                                                                                            
If we don’t collect your personal data during checkout, we won’t be able to process your order and comply with our legal obligations. Your details may need to be passed to a third party to supply or deliver the product that you ordered, and we may keep your details for a reasonable period afterwards in order to fulfil any contractual obligations such as refunds. To respond to your queries, refund requests and complaints the information you sent enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout.

We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.