We would be delighted to help you. Our team are here on hand 7 days a week, please give us 12 hours to respond and yes we are real people, no robots here!

Message us on WhatsApp +(0)447481899969

We're on hand to assist with

• Size and fit advice

• Detailed product information

• Delivery queries

• Exchange and return queries

• Help placing orders

• Gift Cards

You may inspect and try on your purchase as you would in a shop. While deciding whether to keep it, please handle the garment with care and protect it from make-up, marks, perfume, odours and damage.

Please notify us of your intention to return or exchange an item within 14 days of receiving your order.

Please register your return or exchange through our online portal:

[INSERT NEVE & NOOR RETURNS PORTAL LINK]

You will need your four-digit order number, preceded by a hashtag—for example, #1234.

Customers are responsible for arranging and paying for return delivery. We strongly recommend using a tracked service and retaining proof of postage until your return or exchange has been completed, as Neve & Noor cannot accept responsibility for parcels lost or damaged in transit.

Returned garments must be:

• Unworn, other than being tried on
  
• Unwashed and unaltered
  
• Free from make-up, marks, perfume and other odours
  
• Returned with all original tags and accessories attached
  
• Carefully folded and securely packaged
  
• Returned with the original belt, where applicable
  

Every returned item is carefully inspected by our team. Where a garment has been handled beyond what is reasonably necessary to assess its fit and appearance, resulting in a reduction in value, an appropriate deduction may be made from the refund.

Exchanges are subject to stock availability. Please note that we are unable to reserve or hold replacement items while your return is in transit. An exchange can only be confirmed once the original garment has been received, inspected and approved by our team.

Where stock is limited, we recommend placing a new order for your preferred size or style and returning the original item for a refund. This is the best way to ensure you do not miss out.

Once your returned item has passed inspection, we will arrange for the replacement to be dispatched. Should your requested item no longer be available, we will contact you to discuss an alternative or issue a refund to your original payment method.

Once your return has been received, it will undergo a quality inspection. We aim to process approved refunds within seven days and no later than 14 days after receiving the returned goods.

Refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take a further 7–10 working days for the funds to appear.

Where an entire order is returned, the original standard delivery charge will be refunded where required. Any additional amount paid for express or enhanced delivery will not be refunded beyond the equivalent cost of standard delivery.