Returns & Exchanges

You may of course inspect the Products that you purchase from us. 

However, whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of our Products.

Accordingly, please do not damage the Products whilst you inspect them and please store and handle all Products with care and in a manner that is appropriate for the type of Product.

Please note that Pre-Ordered items may also be returned.

Products must be returned complete with all the attached labels (i.e. with any accessories or other parts that you receive with the Products) and where possible, with all original packaging and provided that you have sent an e-mail of your intention to return the products, within 14 days of receipt of the goods.

Please clearly state the relevant Neve & Noor customer order number. Both when sending your mail and also in the box when you send you purchase back. To customerservices@neveandnoor.com

You own the Products once we have received payment in full, including all applicable delivery charges.It is your responsibility to select a reliable carrier to return the Products to us with a trackable service. The Products are your responsibility until they reach our premises.

Please note that we will not accept returns and provide refunds if a fault arises from fair wear and tear, or worn with marks or perfume odours, wilful or accidental damage, negligence by you or a third party, abnormal or inappropriate storage or working conditions or maintenance, failure to operate or use the Products in accordance with the user instructions, misuse or alteration or repair of the Products by you or a third party that is not authorised by us or the manufacturer.

Any sample sale items are not eligible for a refund or exchange.

You will need to arrange for return of the item(s) to us at your own cost, quoting your order number. Any duties and taxes incurred on the return are the responsibility of the customer.

We will not reimburse you for any delivery or other costs that you incur in returning the goods to us.  Your relevant order number must be quoted on all returns.

Once we have received the Products and provided they are still in the original condition with all labels still attached, we will refund the price that you have paid for the Products on the card you paid, within 14 days of our decision to refund you.

Please allow 14 days from when the return is sent. We will continue to endeavour to refund returns as swiftly as possible.

Faulty Items 

If you have received a product and it is faulty or mis-described then you may cancel the order and obtain a refund for that product provided you email of your intention to return the products within 14 days of receipt. Please email us at studio@neveandnoor.com

Returns Shipping

Whenever returning Products by post, for whatever reason, we recommend that you use a courier that offers shipment tracking services and that you insure the Product for its full value while in transit. 

If you choose not to follow these recommendations we regret that you will be responsible for any loss or damage to the Product during transit.  

We advise you to send by special delivery so that the goods can be tracked as they are your responsibility until they reach our premises.

Refunds will only be given on items returned in original packaging and in a re-saleable condition.