Terms & Conditions

Terms, Privacy and Cookie Policy

By accessing and using the Neve & Noor website, you agree to be bound by the terms and conditions in place at the time of your visit. Please read the following information carefully.

Copyright and Intellectual Property

All content displayed on this website, including photographs, artwork, prints, designs, graphics, text and branding, is owned by or licensed to Neve & Noor and is protected by copyright and other intellectual property laws.

You may not reproduce, copy, distribute, modify, publish or use any content from this website without prior written permission from Neve & Noor.

You must not interfere with the operation of the website or carry out any activity that prevents or restricts another person from accessing or using it.

Any third-party content displayed on our website is used with the permission of its respective owner.

Purchasing a Neve & Noor product does not grant you any rights to reproduce, copy or commercially use the artwork, print, design or other intellectual property featured on that product.

Email Communications

When you register with Neve & Noor or choose to subscribe to our mailing list, you may receive emails from us about our products, collections, promotions and company news.

You can unsubscribe from marketing communications at any time by selecting the unsubscribe link at the bottom of any marketing email. Once we receive your request, your email address will be removed from the relevant marketing list.

We may still contact you regarding an order, account, refund, delivery or customer-service enquiry where necessary.

Your Account

You are responsible for maintaining the confidentiality of your account details and login information.

Please notify us immediately if you believe that your account has been accessed without your permission.

Should you experience difficulty accessing your account or resetting your password, please contact us at customerservices@neveandnoor.com

Viruses and Website Availability

We take reasonable steps to keep our website secure and free from viruses or other harmful components. However, we cannot guarantee that the website, its servers or emails sent by us will always be free from viruses, malware or other potentially harmful material.

To the fullest extent permitted by law, Neve & Noor will not be responsible for any loss or damage arising from your use of the website or your downloading of content from it.

Product Photography and Colour Accuracy

We take great care to ensure that our product photographs and colour descriptions are as accurate as possible.

However, colours may appear differently depending on your device, screen resolution, browser and display settings. We therefore cannot guarantee that the colour displayed on your screen will exactly match the colour of the physical product.

Privacy and Data Protection

Neve & Noor respects your privacy and is committed to protecting your personal information.

This policy explains how we collect, use, store and protect your information when you visit our website, create an account, place an order, contact us or subscribe to our marketing communications.

We process personal information in accordance with applicable UK data-protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018.

Information We May Collect

Depending on how you interact with us, we may collect:

  • Your name

  • Your billing and delivery addresses

  • Your email address

  • Your telephone number

  • Your company name, where applicable

  • Your account and login information

  • Your order history

  • Payment and transaction details

  • Receipts and refund information

  • Delivery and tracking information

  • Details of enquiries, complaints or customer-service communications

  • Information about how you use our website

  • Your marketing and communication preferences

For security reasons, your account password is stored in an encrypted or securely hashed format. We do not have access to your original password.

We do not store your complete debit or credit-card details.

How We Use Your Information

We may use your personal information to:

  • Create and manage your account

  • Process and fulfil your orders

  • Take and verify payments

  • Arrange delivery of your purchases

  • Provide order and delivery updates

  • Process exchanges, returns and refunds

  • Respond to enquiries, complaints and customer-service requests

  • Prevent fraud and protect the security of our website

  • Meet our legal, accounting and regulatory obligations

  • Improve our products, website and customer service

  • Send marketing communications where you have agreed to receive them or where otherwise permitted by law

If we are unable to collect the information required during checkout, we may not be able to process or deliver your order.

We may retain records of our communications with you so that we can respond appropriately, manage any ongoing enquiry and demonstrate how we have handled your request.

We process personal information where it is necessary to fulfil our contract with you, comply with a legal obligation, protect our legitimate business interests or where you have provided your consent.

Marketing Communications

From time to time, we may contact you by email with information about new collections, products, promotions and Neve & Noor news.

You can withdraw your consent or unsubscribe from marketing emails at any time by selecting the unsubscribe link provided in each email.

Unsubscribing from marketing communications will not prevent us from sending essential service messages relating to your account, orders, payments, deliveries, returns or refunds.

Sharing Your Information

We do not sell or trade your personal information to third parties for their own marketing purposes.

We may share relevant information with carefully selected and trusted service providers where this is necessary to operate our business or provide services to you. These may include:

  • Payment-processing providers

  • Delivery companies and couriers

  • Website and ecommerce providers

  • Email and marketing platforms

  • Analytics providers

  • Customer-service providers

  • IT and data-storage providers

  • Fraud-prevention and security services

  • Professional advisers and regulatory authorities, where required

We only provide these parties with the information reasonably required to perform their services. They must process your information securely and in accordance with applicable data-protection requirements.

Where we stop using a service provider, information held by that provider will be deleted, returned or anonymised in accordance with the relevant agreement and legal retention requirements.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to:

  • Fulfil your order and our contractual obligations

  • Process returns, exchanges and refunds

  • Respond to questions or complaints

  • Maintain appropriate financial and business records

  • Prevent fraud

  • Comply with legal, tax and regulatory obligations

Different categories of information may be retained for different periods, depending on the purpose for which the information was collected and our legal obligations.

Your Data-Protection Rights

Depending on the circumstances, you may have the right to:

  • Request access to the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your personal information

  • Ask us to restrict how we use your information

  • Object to certain uses of your information

  • Withdraw your consent to marketing

  • Request a copy of your information in a portable format

  • Make a complaint to the relevant data-protection authority

Some rights may be subject to legal exceptions or retention requirements.

To make a request regarding your personal information, please contact accounts@neveandnoor.com. We may need to verify your identity before completing your request.

Security

We are committed to protecting your personal information.

We use appropriate physical, electronic and organisational safeguards to help prevent unauthorised access, loss, misuse, alteration or disclosure of the information we collect.

Online payment transactions are processed securely and are encrypted. Neve & Noor does not store your complete debit or credit-card information.

Although we take reasonable precautions, no website, online transmission or electronic storage system can be guaranteed to be completely secure.

Cookie Policy

Neve & Noor uses cookies and similar technologies on this website.

Cookies are small data files placed on your computer, mobile phone or other device when you visit a website. They help websites operate effectively, remember your preferences and understand how visitors interact with their content.

How We Use Cookies

Cookies may be used to:

  • Keep the website functioning correctly

  • Remember items placed in your shopping bag

  • Remember your login details and preferences

  • Remember searches or pages you have viewed

  • Improve website performance and usability

  • Understand how visitors use our website

  • Measure the effectiveness of advertising and marketing

  • Enable social-media functions

Some cookies are necessary for the website to operate and cannot be switched off through our cookie-management tools.

Optional cookies, including certain analytics, advertising and social-media cookies, will only be used where you have provided the required permission.

Third-Party Cookies

Some cookies may be placed by third-party services used on our website. These may include analytics, advertising, payment, ecommerce and social-media providers, such as Google, Meta, Facebook, Instagram and Pinterest.

These third parties may use cookies to measure website activity, personalise content, provide social-media features or deliver relevant advertising. Their use of cookies is governed by their own privacy and cookie policies.

Managing Cookies

You can manage your cookie preferences through the cookie banner or cookie-settings tool available on our website.

You can also block or delete cookies through your browser settings. Please be aware that disabling certain cookies may affect the functionality of the website and prevent some features from working correctly.

For further information about our use of cookies or personal information, please contact us at accounts@neveandnoor.com.

Changes to This Policy

We may update these terms and policies from time to time to reflect changes to our business, website, services or legal obligations.

The latest version will always be published on this page and will apply from the date it is posted 28th July, 2026.